14 Years’ IoT Experience
13 Years’ IoT Experience
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Valta PRO Service Privacy Policy (“Policy”)
Your privacy is important to LIRICCO.
Our Pledge:
- We will be transparent about the different types of information We collect and how We use them.
- We will ask your permission before offering an additional service which requires the use of Sensitive Personal Data.
- We will use best-in-class data security tools to keep your data safe and protect the LIRICCO Products from unauthorized access.
LIRICCO TECHNOLOGIES LIMITED and subsidiaries (“LIRICCO”, “We”, “Us), are committed to protecting user’s privacy (“Customer”, “You”). This Privacy Policy (“Policy”) explains our practices in connection with information privacy on Personal Data We process when You use Valta PRO Services.
In this Policy, You will find out the purposes and practices of collection, processing of your Personal Data, including how We use, store, share, transfer Personal Data, and find ways to execute your rights of access, update, delete or protect your Personal Data.
We strongly encourage You to take some time to read this Policy in full. Once You have accepted this Policy during Account registration, or if You have started to use Valta PRO Services and do not expressly object to the contents of this Policy, We will consider that You fully understand and allow Us to collect and process information as described in this Policy. If You have any question about this Policy, please do not hesitate to contact Us at legal@valta.com
1. Definitions
The following terms when capitalized in these Terms will have the meaning assigned to them hereunder:
1.1. Account means the account that LIRICCO will create for Customer to access and use the Services.
1.2. Authorized User means an individual for whom at the direction of Owner of Account access and use the Services has been granted under an Account.
1.3. Customer means collectively Owner of Account and its Authorized User(s).
1.4. Owner of Account means the individual who register an Account. This individual automatically becomes the “Owner” of that Account and can authorize individual(s) (Authorized User) to access and use the Services of that Account.
1.5. Personal Data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of an individual, either from that information alone, or from that information and other information We have access to about that individual.
1.6. Products (“Smart Devices”, “Connected Devices”, “IoT Devices”) means Valta PRO products equipped with human-machine interface and have the ability to transmit data via a wireless network.
1.7. Sensitive Personal Data includes personal biometric information, communication records and contents, images (photos) and video and audio messages, transaction information, and precise location information. It is a subset of Personal Data. When We collect Sensitive Personal Data from You, We will generate an explicit notification and ask for your consent before We collection Sensitive Personal Data from You.
1.8. Services (“Valta PRO Services”) means the services delivered to Customer by the Software Application downloaded and installed on authorized mobile phones and tablets (“Mobile Terminals”) and web application through https://services.valta.com (“Web Terminals”). These services also include but not limited to inter-operation with Products, e-commerce, third party services, customer services, marketing (direct and indirect) and administrative services.
1.9. Software Application (“Valta PRO App”, “App”, “Valta PRO Web App”, “Web App”) means the access and use rights with respect to Valta PRO mobile application and Valta PRO web application that LIRICCO will provide to Customer to use Valta PRO Services.
2. Information You Voluntarily Provide to Us
In order to provide our Services to You, We will ask You to provide necessary Personal Data. If You do not provide your Personal Data, We may not be able to provide You with our Products or Services.
2.1. Account or Profile Data: When You register an Account with Us, We may collect your name and contact details, such as your email address, phone number, user name, and login credentials.
During your interaction with our Products, We may further collect your nickname, profile picture, country code, language preference or time zone information into your Account.
2.2. Feedback: When You provide feedback, We will collect your email address, mobile phone number, the content. We will respond in a timely manner.
2.3. Contact Data: When You contact Us (by phone, by email, visit our office, or talk to our team members) or provide user feedback and suggestion, We will collect your email address, phone number, email address, company info and contents.
2.4. Purchase and shipping Data: When You purchase goods from Valta Pro Shop, We will collect your name, email address, billing address, shipping address, goods purchased, and other necessary information We to process your purchase order (including, for example, payment information from third party digital payments companies).
2.5. Other Data: When You are using Services such as customer service, marketing service, and administrative service, You will provide necessary the information for that particular service in order to process and response to your requests.
3. Personal Data Collected by Additional Services
In order to offer You with more convenient and higher-quality Services with optimized user experiences, We may collect and use certain information, if You consent to use additional services in the App. If You do not provide such information, You may continue to use basic Services of the App and Products, but these additional services may not be available. These additional services include:
3.1 Additional Services Based on Location Information
When You enable the location-based functions through permission settings on your mobile device, We will collect and process your location information to enable functions such as pairing of Smart Devices. Also, We may collect information about your real-time precise or non-precise geo-location when You use certain Smart Devices or Services such as the weather service.
When You enable the location-based feature, your location information will be generated and shared with Google Maps services. Please note that Google has corresponding data protection measures, You may refer to Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject such use of your location information by managing the permission settings in the Services, upon which We will cease to collect and use your location information.
3.2. Additional Services Based on Camera
After turning on the camera permission, You may use the camera to scan QR code to pair with a Smart Device or to record video. The camera will only be active while performing these specific functions.
3.3. Additional Services for Accessing and Uploading Pictures/Videos in Photo Albums (Picture Library/Video Library)
After turning on the photo album permission, You may upload your photos/pictures/videos to perform functions such as changing the avatar on your personal profile page, providing proto proofs for reporting device usage problems or for issuing maintenance requests. Please be aware that We will only collect and process your uploaded photos/pictures to perform these functions, namely, for issuing a report or sending a request.
3.4. Additional Services Related to Microphone
After turning on the microphone permission, You may use the microphone to send voice information while shooting videos or using the voice assistant etc. In the case of the voice assistant, We will collect and process your voice information to recognize and to execute your commands. Please be aware that even if You have agreed to enable the microphone permission, the microphone will only be active while performing these specific functions. We will only access voice information through the microphone when You voluntarily activate the microphone in the App.
3.5. Additional Services Based on Data Storage
The purpose is to ensure the stable operation of the App by utilizing the storage permission. After giving the permission to read/write your mobile device’s storage, We will access pictures, files, crash log information and other necessary information from your mobile device’s storage to provide You with functions such as publications or crash log information.
Please be aware that if You turn on any permission, You authorize Us to collect and use relevant personal information to provide You with additional Services. Once You turn off any permission, We will take it as canceling the authorization, and We will no longer continue to collect Personal Data related to the corresponding Services and the related functions will be terminated. However, your decision to turn off the permission will not affect previous data collection and the use of such information based on your authorization.
3.6. Permission to Access Notifications
You may enable or disable the permission to access notifications by configuring the setting of “Push Notifications” for the App on the Mobile Terminal.
Once the permission is turned on (notifications enabled), We will send You notifications regarding the status of Smart Devices or Services. You will be able to receive notifications regarding the real-time status of Smart Devices, for example, motion detection status of an IR sensor for intrusion detection.
3.7 Permission to Connect Bluetooth Devices
You may enable or disable Bluetooth connectivity by configuring the setting of “Bluetooth” on the Mobile Terminal.
Once the permission is turned on (Bluetooth enabled), You will be able to control, monitor, discover and configure Valta PRO Smart Devices that can communicate via Bluetooth. We will use Bluetooth to perform these functions: (a) collect device status data for display, (b) perform device control, (c) discover and add new Smart Devices.
4. Information We Collect Automatically
4.1. Device Information
When You interact with our Product, We automatically collect device information, such as the MAC address of your devices, IP address, wireless connection information, operating system type and version, application version number, push notification identifier, log files, and mobile network information.
4.2. Usage Data
We automatically collect data relating to activities such as visits, clicks, downloads, messages sent/received, your responses to notifications and other usage data while You interact with the Services.
4.3. Logs Data
When You are using the Valta PRO App, the system error log may be uploaded. The upload information will also include IP address, language preference setting, operating system version, date or time of access. This information will facilitate Us to accurately identify any anomaly and to improve your user experience.
Please be aware that We are not able to identify a specific individual by using device data or logs data alone. However, when these types of anonymous information are combined with personally identifiable information (Personal Data), We will be able to identify the action(s) of a specific individual. Unless We have obtained your request or unless otherwise required by data protection laws and regulations, We will aggregate and anonymize such non-personal information.
4.4. Location Information
When You enable location-based functions from on your mobile device, We will collect and process your location information to enable certain functions, such as pairing with your Smart Devices. Also, We may collect information about your real-time precise or non-precise geo-location when you use our specific Products or Services.
When you enable the geo-fence feature on the Products, your location information will be generated. You agreed LIRICCO to collect and shared your location data with Google Map services. Google has corresponding data protection measures, and you may visit Google Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/.
You may opt-out the location-based functions, upon which we will cease to collect and use your location information.
4.5. Cookie Policy
When You visit or use our websites (Valta PRO) and our web app We may register your IP address, browser type, operating system, referring website, your general geographic location as indicated by your IP address, web-browsing behavior and how You interact with content available on our websites. To learn more and for a detailed cookie setting, please read Cookie Policy for Valta PRO website.
5. Smart Devices Related Information
Basic Data of Smart Devices: When You connect your Smart Devices with Services, We may collect information about your Smart Devices such as device name, device ID, online status, time of activation, firmware version, and upgrade information.
Network Connection Data of Smart Devices: Based on the type of Smart Device You need to connect to, the basic data collected includes: Wi-Fi SSID and password, device MAC address etc.
Data Reported by Smart Devices: Depending on the type of the Smart Devices, We collect different sets of data. For example, a PIR sensor will upload detection status data.
6. Purposes and Legal Basis for Processing Personal Data
We process your data including information You voluntarily provide to Us (Section 2), and the Personal Data collected by additional services (Section 3), the information We collect automatically (Section 4), and Smart Device related information (Section 5), to provide You with the Services that You have requested under a binding agreement, including but not limited to delivering Services according to the Terms of Service. The purposes of processing this information are as follows:
6.1. Provide You Services
We process your Account and profile data, device information, usage data, location information, and Smart Device related information to provide You with the Products and Services that You have purchased or requested.
6.2. Improve Our Services
We process your device information, usage data, location information and Smart Device related information to ensure the functions and safety of our Products, to develop and to improve our Products and Services, to analyze the efficiency of our operations, and to prevent and to trace fraudulent or inappropriate usage.
6.3. Non-marketing Communication
We process your Personal Data to send You important information regarding the Services, changes made to our terms & conditions, policies and administrative information. At the same time, We will also send You notifications related to the Services You have purchased. You can check the “PushNotification” in the App (App: Me → Settings → Push Notification) to manage these communications. When You decide not to enable these functions, We will stop processing your information for such purpose.
6.4. Marketing Communication
We may process your Personal Data to provide marketing and promotional materials to You. If We do so, each message We send You will contain instructions permitting You to opt-out of receiving future messages of that nature. If You do not agree to LIRICCO sending You marketing communications, You may opt out when You enter the App, or by changing your preferences in “Privacy Settings” of the App (App: Me → Settings → Privacy Settings).
6.5. Personalization
We may process your Account and profile data, usage data, device information to personalize product design and to provide You with Services tailored for your needs, such as recommending products suited to You, and to invite You to participate in surveys relating to the use of Services. If You do not allow Us to process your Personal Data for personalization, You may opt out when You enter the App, or by changing your preferences in “Privacy Policy Management” in the App (App: Me → Settings → Privacy Policy Management).
6.6. Legal Compliance
We may process Personal Data relating to You if one of the following applies:
- You have given your consent for one or more specific purposes. Note: Under some legislations LIRICCO may be allowed to process Personal Data until You object to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases;
- Processing is necessary for the performance of an agreement with the You and/or for any pre-contractual obligations thereof;
- Processing is necessary for compliance with a legal obligation and to establish, exercise or defend legal claim to which LIRICCO is subject to;
- Processing is necessary for legal purposes by LIRICCO in Court or in the stages leading to possible legal action arising from improper use of the Products and Services;
- Processing is related to a task that is carried out in the public interest, upon request of public authorities, and/ or in the exercise of official authority vested in LIRICCO;
- Processing is necessary for the purposes of the legitimate interests pursued by LIRICCO, including but not limited to:
- Ensuring that our networks and information are secure;
- Administrating and generally conduct business within our company;
- Preventing or investigating suspected or actual violations of law, breaches of a contract, or non-compliance with the LIRICCO policies.
In any case, We will gladly help to clarify the specific legal basis that applies to the processing of your Personal Data, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
If there is any change in the purposes for processing your personal data, We will inform You such change via email and/or a prominent notice on our website of such change of purpose, and the options You may have regarding your Personal Data.
7. Data Sharing with Third Parties
At LIRICCO, We are transparent about how Personal Data are shared. Under no circumstance do We share personal information for any commercial or marketing purpose unrelated to the activation and delivery of Valta PRO Services without your consent. We may share your Personal Data with the following recipients:
7.1. With our third-party service providers who perform certain business-related functions for Us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer support service, e-mail delivery services, and other similar services to enable them to provide services to Us.
7.2. With our business partners or suppliers who supply You, directly or indirectly, with Smart Devices, and/or networks and systems through which You access and use our Services.
7.3. With an affiliate or other third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including without limitation in connection with any bankruptcy or similar proceedings). In such an event, You will be notified via email and/or a prominent notice on our website of any change in ownership, new uses of your Personal Data, and choices You may have regarding your Personal Data.
Except for the third parties described above, We only share your Personal Data with third parties with your consent.
8. International Transfer of Collected Information
LIRICCO will comply with applicable data localization requirements in the corresponding jurisdictions with respect to storage of data. Due to operational requirements, We may transfer, store and process your Personal Data in jurisdictions other than where You use Valta PRO Services. Laws in the countries where your Personal Data are stored may differ from the laws applicable to your country of residence. In case for data transfers from the EU to third countries, We will ensure that an appropriate level of data protection is provided for by committing to the General Data Protection Regulation (GDPR) contractual clauses (https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en).
If You would like to learn more about data protection for your particular jurisdiction, please do not hesitate to contact Us at legal@valta.com
9. Your Rights Relating to Your Personal Data
We respect your rights and control over your Personal Data. You may exercise any of the following rights by emailing us at legal@valta.com
- Request access to your Personal Data;
- Request that We correct inaccurate or incomplete Personal Data about You;
- Request deletion of your Personal Data;
- Request restrictions, temporarily or permanently, on our processing of some or all of your Personal Data;
- Request transfer of Personal Data to You or a third party where We process the data based on your consent or a contract with You; and
- Opt-out or object to the use of your Personal Data based on your previous consent or on our legitimate interests.
Withdrawal of consent: You may will exercise your privacy right to withdraw consent through the following approaches:
(a) For privacy permissions acquired through system settings, your consent can be withdrawn by changing device permissions, including location, camera, photo album (picture library/video library), microphone, Bluetooth settings, notifications and other functions controlled by system settings;
(b) For marketing messages, the information We send to You contains instructions that allow You to withdraw your consent by “unsubscribing”;
(c) Unbind the Smart Device through the App, and the information related to the Smart Device will no longer be collected;
When You withdraw your consent or authorization, We may not be able to continue to provide You with the Products or Services correspondingly. However, the withdrawal of your consent or authorization will not affect the processing of personal information based on your consent before the withdrawal.
10. Account Deletion
To protect your personal privacy rights, We provide the “Account Deletion” feature in the App.
10.1. Account Deletion Flow
To protect your personal privacy rights, We provide the “Account Deletion” feature in the App and service website. You can delete your Account using the following method:
App: Me → Settings → Account and Security → Delete Account
You can also delete your account from Valta Pro service website (visit https://services.valta.com, look under member management tab and click delete icon).
If your account is registered under “authorized account”, please contact your project manager to delete your account.
10.2. Data Retention After Account Deletion
When You delete your Account, We retain the following information temporarily. It will no longer be linked to your identity and will be automatically deleted as follows:
- Feedback Content: Images, videos, or logs submitted with feedback are defaulted to be retained for 3 years to analyze and resolve issues.
- Log Information: IP address, language settings, OS version, and access timestamps are retained for 7 days to troubleshoot problems.
- Smart Device Reports: Video files or similar data are stored based on your purchased service plan.
11. Security Measures
We use commercially reasonable physical, administrative, and technical safeguards to preserve the integrity and security of your Personal Data. LIRICCO provides various security strategies to effectively ensure data security of users and devices.
Device access – LIRICCO’s proprietary algorithms to ensure data isolation, access authentication and user authorization.
Data communication – commercial grade best practices to protect your sensitive data and enhance your privacy using security algorithms and data encryption with dynamic key server.
Data processing – application of data filtering and validation, and data audit.
Data storage – all Sensitive Personal Data are encrypted before storage.
If You have reasons to believe that your Personal Data is no longer secure, You could immediately notify us of your concern by email at legal@valta.com
12. Data Retention
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for, unless there is a specific legal requirement for Us to keep the data for a longer period. We determine the appropriate retention period based on the volume, nature, and sensitivity of your Personal Data, and after the retention period ends, We will delete your Personal Data. When We are unable to do so for technical reasons, We will ensure that appropriate measures are executed to prevent further use of your Personal Data.
13. Your Responsibility
We would like to remind You that it is your responsibility to ensure, to the best of your knowledge, that the data You provide Us with, are accurate, complete and up-to-date. If You share with Us data of other people (e.g. give access to a colleague or clients or third-party installers or third-party management officers to control the Products in your properties) it is your responsibility to collect such data in compliance with local legal requirements. For instance, You should inform such other people, whose data You provide to Us, about the content of this Policy and obtain their consent.
You are free to provide your Personal Data and usage data to Us when using the Services. Unless otherwise specified, all data requested by the Services is mandatory and failure to provide this data may result of failure to provide the Services. For data that states is not mandatory, You are free not to communicate this data without consequences to the available or the functioning of the Services. If You chose not to provide us with your data, We might not be able to response to requests that you may have.
You are responsible for any third-party Personal Data obtained, published or shared through the Services and confirm that they have the third-party’s consent to provide the data to LIRICCO.
14. Age requirement to use Valta Pro service
Only individuals aged 18 and older are permitted to use Valta PRO services (Web App and App, and Products).
15. Privacy Policy Changes
Please note that this Privacy Policy may change from time to time. We will provide notice of any changes on the website or by contacting You by email or by text notifications. We suggest You to periodically review this page for the latest information on our privacy statements.
16. Contact Us
If You have any question regarding this Privacy Policy, You may submit an inquiry to LIRICCO, by emailing legal@valta.com
Liricco Technologies Limited
6D Leapont Centre,
18-28 Wo Liu Hang Road,
Fo Tan, New Territories,
Hong Kong SAR
Policy last updated on 2nd March, 2025
Developed by Liricco Tech.